By choosing us, you gain:

Comprehensive management: We handle the selection, training, and supervision of our staff.

No direct employment ties: We assume full legal and administrative responsibility for the personnel.

Payment by time, not by task: Flexibility to adapt the service to your specific needs.

Shared costs: We optimize resources to offer you competitive rates.

To ensure safety and service specialization, our cleaning assistants do not perform the following tasks:

• Ironing for more than 2 hours per service.
• Childcare, elderly care, or pet care.
• Cleaning pet waste or pet utensils.
• Climbing onto unstable surfaces or those higher than one meter.
• Leaving the premises to run errands or make purchases.
• Preparing gourmet meals.

Yes, many of our clients do. We recommend the following:

• Leave clear and written instructions regarding tasks and priorities.
• Ensure that the assistant has access to all necessary cleaning supplies and equipment.
• Follow our safety recommendations, which will be provided to you when you hire the service.

All services must be paid in advance. You can make the payment through our authorized channels, which will be provided to you at the time of contracting.

We select our staff through a rigorous process that includes:

• Background and reference checks.
• Skills and competency evaluations.
• Continuous training in ethics and customer service.

However, we always recommend following basic safety measures and not leaving valuables in plain sight.

In case of an accident:

• Contact us immediately.
• Follow the instructions we provide to properly handle the situation.

We will take care of managing everything related to the attention and coverage of the incident.

Our assistants are trained to carry out the following activities:

• General household cleaning.
• Washing and hanging clothes.
• Preparing simple meals.

Yes, all our assistants:

• Go through a selection process that evaluates their experience and skills.
• Receive ongoing training to improve their performance and adapt to our clients’ needs.

We offer the option of assigning a regular assistant for clients with a consistent weekly schedule. For occasional services, the assignment will depend on staff availability.

We understand that unexpected events can occur. If you need to reschedule or cancel:

• Contact us at least 24 hours in advance.
• We will offer alternatives to reschedule the service or process a refund according to our policies.